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  • SDI - Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product info
      Product info
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
    • Brand Partner Returns
      Brand Partner Returns
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
      PRODUCTS NOT ELIGIBLE FOR RETURN

      Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

      • Deposits;
      • Magazines;
      • Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
      • Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
      • Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
      • Any computer games where the seal on the wrapping has been broken; and
      • Any items that have been inseparably mixed after delivery.

      Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

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