Returns

Extended Christmas Returns Policy
We are happy to offer a refund for items purchased online, and a credit note for purchases made in-store after Tuesday 31st October 2023 returned unworn and...
Wed, 22 Nov, 2023 at 8:12 AM
Return Online - UK
Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Retu...
Tue, 24 Oct, 2023 at 3:20 PM
Return Online - Non UK
Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Retu...
Fri, 8 Apr, 2022 at 10:47 AM
Return - Bought in store
To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. If your i...
Fri, 29 Oct, 2021 at 9:33 AM
Can I exchange an order?
In the event you change your mind, you can return an online item for a full refund only. We cannot exchange goods purchased online.
Fri, 9 Jun, 2023 at 9:03 AM
Can I return more than one order in the same parcel?
Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
Tue, 5 Oct, 2021 at 10:33 AM