How can we help you?

We are happy to offer a refund for items purchased online, and a credit note for purchases made in-store after Tuesday 31st October 2023 returned unworn and...

Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Retu...

Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Retu...

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. If your i...

In the event you change your mind, you can return an online item for a full refund only. We cannot exchange goods purchased online.

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

No. Stores are only able to accept and process returns for items that were bought from stores. For returning items ordered online, you would need to arran...