Delivery FAQs

Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click &...
Tue, 17 May, 2022 at 3:05 PM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you ...
Tue, 17 May, 2022 at 3:05 PM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Thu, 19 May, 2022 at 5:31 PM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Tue, 17 May, 2022 at 3:06 PM
I’ve not received my parcel, yet the status says it’s been delivered
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deliv...
Tue, 17 May, 2022 at 3:07 PM