Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:
Deposits;
Magazines;
Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
Any computer games where the seal on the wrapping has been broken; and
Any items that have been inseparably mixed after delivery.
Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
