We're sorry to hear you are experiencing problems with our returns portal, please see below for some suggestions that should help:
Are you entering the correct order number - You can find your Order Number on the emails we send to you. It may look like this: EXAMP0000000123456
Are you entering the correct email address or last 4 digits of the telephone number you used to place this order
Check there are no spaces before or after the order number, email address or last 4 digits of the telephone number
Is your order still within the 28 days return period? This starts from when you received your order
I can't download my returns label
If you are using a mobile phone, please check your phone has received the latest updates
If you are having difficulties opening the file, you may need to enable pop ups in your browser. If you are still unable to download your label a copy will also have been sent to your inbox
If you haven't received your email containing the 'Order Label' please check your junk folder, the return label or QR code email will be sent from @returns.international
If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
