Returns
- I need to return an item bought online You have 28 daysto return your item You pay from €6.99 per return Once returned, allow14 days to be refunded ...
- Return an item bought online, shipped from a brand partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- I need to return my order or item bought in store To return your item(s) bought in store for a credit note or where possible make an exchange, visit any FLANNELS (IE) ...
- Can I cancel or make changes to my order? If you wish to cancel/withdraw your order within 14 days of receipt, please follow the link here. If your cancellatio...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- Can I return more than one order in the same parcel? No. Please return each order separately and include any packaging that forms part of the goods with your valid proof ...
Refunds
- Why have I been refunded for an item instead of it being exchanged? In the event you change your mind you can return an online item for a full refund only. We cannot exchange goods purc...
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.